Sensitive Conversations in the Workplace Requires Humility and Empathy to Foster Relationships Across Cultures, A Follow-up to “Navigating Courageous Conversations”
Diversity, equity, and inclusion (DEI) are critical aspects of the workplace that can lead to increased productivity, creativity, and a more engaged workforce. However, navigating conversations about DEI can be difficult and uncomfortable, particularly for those who may not have experienced or witnessed discrimination firsthand. To effectively address DEI in the workplace, it is essential to approach these conversations with humility and empathy.
Humility is critical when approaching conversations about DEI because it requires a willingness to acknowledge one's own biases and limitations. Even individuals who consider themselves to be open-minded and inclusive may have implicit biases that can influence their perceptions and behaviors. Admitting this fact can be uncomfortable, but it is the first step toward growth and progress.
Empathy is equally important because it allows individuals to understand and relate to the experiences of others. In conversations about DEI, it is essential to listen to the perspectives of those who have experienced discrimination and to validate their feelings and experiences. This requires individuals to step outside of their own experiences and biases and to consider the perspectives of others.
To navigate conversations about DEI effectively, it is also essential to foster relationships across cultures. This requires a willingness to learn about different cultures and to respect and appreciate the differences that exist. Individuals should be open to learning about the experiences of others and to building relationships based on mutual respect and understanding.
In addition to humility and empathy, there are several other strategies that can be used to navigate conversations about DEI effectively. These include:
Active Listening: This involves listening to others without interrupting or making assumptions. It is essential to give individuals the space to express themselves and to ask questions for clarification.
Creating a Safe Space: Conversations about DEI can be difficult and uncomfortable. Creating a safe space where individuals feel comfortable sharing their experiences and perspectives is essential.
Acknowledging Mistakes: It is important to acknowledge mistakes and to take responsibility for any harm caused. This requires individuals to be open to feedback and to be willing to learn from their mistakes.
Taking Action: Conversations about DEI must lead to action. It is not enough to talk about the importance of DEI; individuals must be willing to take concrete steps to address these issues.
In conclusion, navigating courageous conversations applicable to diversity, equity, and inclusion in the workplace requires humility and empathy to foster relationships across cultures. These conversations can be uncomfortable, but they are essential for creating a more inclusive and equitable workplace. By approaching these conversations with an open mind and a willingness to learn and grow, individuals can create positive change and make a meaningful impact on the workplace and society as a whole.
I wrote this post after attending Ascension Worldwide’s webinar, “Navigating Courageous Conversations”. The webinar was very insightful. The speakers reminded the listeners of two very important elements: 1) The goal is to listen for understanding, not for agreement; and, 2) Declare your intention from the onset of conversation, acknowledge your mistakes, seek correction, and apologize at the moment. Listen to a replay of the session, here.
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Nicole Jackson is a Climate Justice Fellow with the Center for Community Engagement, Environmental Justice and Health at the University of Maryland School of Public Health. She is the Co-Chair of the Prince George's County Climate Resident Advisory Group, Chair of the District Heights Sustainability Committee, and Senior Vice President of Sustainability, Diversity Equity, and Inclusion at Monarch Professional Services Group. Nicole enjoys reading, spending time with family, and ecotourism.
***Disclaimer: The views and opinions expressed in the articles and posts on the blog "Monarch Matters" are those of the individual writers and do not necessarily reflect the official position or opinion of Monarch Professional Services Group. We believe in providing a platform for diverse perspectives and encouraging open and respectful dialogue on the issues of sustainability, environmentalism, and environmental and climate justice. Nevertheless, the content on this blog should not be taken as a representation of Monarch PSG’s views or beliefs. As always, we encourage readers to form their own opinions based on careful consideration of multiple sources of information.***
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